Returns & Exchanges
Returns and exchanges
We want you to keep what you buy from us for years. If what arrived isn't right, you have 14 days from delivery to send it back for a refund or an exchange. You can start it yourself, from your account.
Starting a return
Three steps, about a minute.
Sign in to your account
Go to equatorsun.com/account and enter the email address you ordered with. We'll send you a one‑time code — no password to remember, and no need to have set an account up beforehand. Every customer starts here, in the UK and everywhere else.
Request a refund or an exchange
Open the order, pick the item and tell us what went wrong. If you'd like an exchange, leave a comment telling us what you'd like instead — a different size, another colour, or another piece altogether.
We review it, then you post it back
Every request is read by a person rather than approved automatically, so please wait to hear from us before sending anything back. Once it's approved, post the item with a tracked service and your order number inside. Until a parcel reaches us we have no way to trace it, so tracking protects you as much as it does us.
PO Box 624
Weybridge
KT13 3DF
United Kingdom
Can't sign in, or would rather talk to a person? Email info@equatorsun.com with your order number and we'll set the whole thing up for you.
What we can take back
Almost everything that comes back to us arrives spotless, and we're grateful for it.
Every return is checked by hand when it reaches us. That means we can only accept items that are:
- Sent back within 14 days of delivery. The clock starts the day your parcel arrives.
- Unworn and unwashed, with tags attached and in their original packaging.
- Free of make-up, fake tan, suncream and deodorant. These are the marks we see most often, and they rarely come out.
- Free of stains, marks, pulls or scent — including perfume and smoke — and undamaged.
- Swimwear: tried on over your own underwear. For hygiene reasons, we can't accept a piece that's been worn against the skin.
- Exchanges are final. Once you've swapped an item it can't be refunded or swapped a second time.
- Final Sale items, unless something is genuinely wrong with them.
- Wholesale and corporate orders.
A quiet word about packaging
Small brand, small margins.
Most of you open a parcel carefully and send it back the same way — packaging still perfect — and honestly, it makes a real difference to us.
The part that catches people out is the clear plastic sleeve each piece is sealed in. Once that's been torn open, the item can't go back out as new: it has to be re‑checked, re‑folded and re‑sleeved by hand, and every replacement is a cost we carry ourselves. Please open it gently along the seal and slip the piece back in the same sleeve if you can. Where it can't be saved, we may deduct a small fee if there is a loss in value. If the item itself can no longer be sold as new, we'll always email you before we do anything.
Postage, duties and taxes
The part worth reading before you post.
Return postage is yours to arrange and pay for, on refunds and exchanges alike.
Sign in, submit your request, and post the item back with a tracked service once we've approved it. Nothing else to think about.
You also have a statutory right of withdrawal. Use the right of withdrawal button on your order page within 14 days of delivery, then send the item back within a further 14 days. We refund within 14 days of receiving it, or of your proof of postage. If an item has been handled beyond what's needed to inspect it, we may reduce the refund accordingly.
Duties and taxes are yours in both directions, on the way out and on the way back. Please mark the parcel clearly as a returned item so it isn't charged duty a second time on arrival — parcels that are, we're unable to accept.
Help us spot your parcel
The one thing that slows everything down.
Stock deliveries and customer returns come through the same door here, so an unmarked box can sit unmatched for days while we work out whose it is. Put your order number on a slip inside the parcel and, if you can, add it to the address label too. Do that and your refund usually goes out the day it lands; without it, please expect a delay.
Refunds
Once your return reaches us and passes its check, we refund to the original payment method. Allow 2–5 business days for the credit to appear — a few banks take a little longer than that, which is out of our hands.
Still not sure?
Ask us before you post anything. A short email saves everyone a wasted trip to the post office.
Last updated July 2026 · equatorsun